Absolutely. The team at ESM Branding - who manage this store - can help you. Please reach out to them here, swag@sinch.com

Changing an order is only possible if it has not been processed for shipping.

If the order status is "preparing for shipping", "shipping" or "delivered", then you are not able to change your order, sorry.

To make changes to an order that is not in a shipping process, please contact swag@sinch.com with your order number and requested amends.

Yes.
Once you have placed your order, you will receive a confirmation email which allows you to track the status of your order.

Once your order is shipped, you will receive a separate email to confirm the expected delivery date and a link to track your order. You can also can track
the status of your order from your "order history" section on your account page on the shop site.

Orders placed before 12 noon GMT (Monday to Friday) will be dispatched same day. After
12 noon GMT, they will be dispatched the next working day.

So, if you place an order after 12 noon GMT on Friday, your order will be dispatched the following
Monday.

It is only possible to order up to 5 of the same item in one order. As the Sinch swag shop is for your own use, we don’t think many will want to purchase multiples of many products, but if you do please email swag@sinch.com and we can arrnage it
for you.

If you are purchasing , on the Sinch Swag shop, for personal use.  if you wish to place a larger order, please visit the Business Swag Shop here, business.sinch-swag.com

No, it is preferred and most efficient to use the Contact Us form in the shop site, or email swag@sinch.com if you have any questions or issues or follow up.

Yes, your Sinch swag can be shipped anywhere in the world (with some exceptions, e.g. Russia).

If you are based in India or LATAM, you may be asked for further documentation to assist with your delivery.

If you have concerns regarding shipping to a particular country, please email swag@sinch.com for more information and guidance.

Your order will be shipped from the Sinch Swag central warehouse which is located in Amsterdam, Netherlands.

Your order will be sent DDP which means all shipping taxes and duties are included.  So, you shouldn't receive any further charges from the delivery carrier. 

If you do, please contact swag@sinch.com and we will help you.

Your order will be dispatched using Fedex/TNT on a tracked service.

You will receive an email with a trackable link once your order is dispatched.

UK and Europe – allow 3 days after your order is placed.

ROW (Rest of World) – allow 7-10 days after your order is placed.

No, sorry.

Us the Contact Us form here, clearly state your name and order number.

Alternatively, you can email swag@sinch.com with your order details and someone from the team will be in touch, we aim to answer all questions within 24 hours.

On the “Basket” page, click “Checkout” and you will be directed to a secure payment
checkout page.

Follow the steps, enter your credit card details and click Pay Now.

Yes.

You can select from Swedish Krona (SEK), US Dollar (USD), British Pound Sterling (GBP) or Euro (EUR).

Currently, the shop supports these 4 currencies (SEK, USD, GBP, EUR).

If you would like another currency added to the swag store, please get in touch - swag@sinch.com - and we will review with the Sinch
team..

Yes.
All payments are 100% secure for Maestro, Mastercard and Visa.

Not without prior approval from your line manager. This shop is for your personal use, not for business use. If you are purchasing goods for an event or client, you should use the Business Swag Shop so your department can pay for the
merchandise.

Returns

If 30 days have gone by since your order was dispatched, unfortunately you can’t return your swag.To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done this and still not received your refund, please contact us at swag@sinch.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at swag@sinch.com including your order number. You can then send your item to: Sinch Swag, c/o ESM Branding, Molenvlietweg 26, 1432 GW Aalsmeer, Netherlands.

Shipping

To return your product, you should mail your product to: Sinch Swag, c/o ESM Branding, Molenvlietweg 26, 1432 GW Aalsmeer, Netherlands.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.